Refund & Cancellation Policy

• Free plan: no charge, so nothing to refund.
• First payment: full refund if you ask within 7 days of paying and you have not used the service.
• After 7 days, or once the service is used: no refund for that payment.
• Renewals: not refundable. To avoid a renewal charge, cancel before the renewal date.
• Cancel any time: it stops future charges. You keep access until the end of the period you have paid for.

1. Open the Billing page of your workspace at app.zevian.tech and choose Cancel subscription in the Subscription section. Only the workspace owner can do this. You can take it back with Resume subscription any time before the period ends.
2. Or email support@zevian.tech from the address on your account with the subject “Cancel subscription” and the workspace name. We confirm the cancellation by email within one business day. It has the same effect.

Cancelling ends the recurring payment authorisation (the mandate), so no further monthly charges are made. Your paid features remain available until the end of the current billing period, then the workspace moves to the Free plan. Cancelling does not by itself refund the period already paid for.

Cancel before the renewal date to avoid the next charge. We cannot reverse a renewal that has already been taken.

We refund the first payment of a paid plan in full when both conditions are met:

1. You request it within 7 days of that payment.
2. The service has not been used since you paid. Used means, for example, running an audit or re-audit after payment, opening or requesting a pull request, running the fix agent, syncing Search Console or Bing measurement, or running AI mention checks on the paid plan.

We check account activity to confirm eligibility. Viewing the dashboard, or the findings from the audit you received on the Free plan before paying, does not count as use.

• The request comes more than 7 days after the payment.
• The paid features have been used, even once.
• Renewal payments (the second and every later monthly charge), including when you forgot to cancel.
• Partial months, or unused time after you cancel part-way through a period.
• Dissatisfaction with search rankings, traffic, or AI mentions, because the Service does not promise any particular result.
• Accounts suspended or terminated for breaching the Terms of Service.

If you were charged twice, charged the wrong amount, or charged after a cancellation that we confirmed, tell us and we will correct it in full. This applies regardless of the 7-day window. Where local law gives you a statutory right to a refund, that right is not affected by this policy.

1. Email support@zevian.tech with the subject “Refund request”.
2. Send it from the email on your account, and include the workspace name and the date of the payment (or the Dodo Payments receipt number).
3. We reply within two business days with a decision and the reason.

Approved refunds are issued through Dodo Payments, our Merchant of Record, to the original payment method. Banks usually take 5 to 10 business days to show the money. When a refund is approved, your paid access ends and the workspace moves to the Free plan.

Please contact us before you dispute a charge with your bank. We resolve most problems faster than a chargeback, and a dispute can freeze your access while it is reviewed. We provide Dodo Payments and the card networks with evidence of the purchase, account activity, and this policy when a payment is disputed.

Kishan Ashokbhai Kushwaha (Zevian), support@zevian.tech, +91 63554 49195, Monday to Saturday, 10:00 to 18:00 IST. You can also use the contact page.